Privacy Policy

OSNOVA is a software engineering and digital development company providing services related to websites, web applications, software development, maintenance, modernisation, and related technology services.

For questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

OSNOVA
Email: osnova.core15@gmail.com

Contact Form

When you contact OSNOVA through the contact form on our website, we may process the information you voluntarily provide.

Depending on the fields available in the form, this may include:

• Your name
• Your email address
• Your company or organisation
• Your telephone number, if provided
• The content of your message
• Any other information you choose to provide

We only request information that is reasonably necessary to understand and respond to your enquiry.

Information submitted through our contact form is used only for legitimate business and communication purposes, including:

• Responding to your enquiry
• Communicating with you regarding a potential project or collaboration
• Providing information about our services
• Discussing a potential business relationship
• Preparing proposals or project discussions
• Continuing communication that you have initiated
• Sending an automatic confirmation that your enquiry has been received

We do not use contact-form information for unrelated advertising purposes.

We do not sell or rent your personal information to third parties.

Where applicable under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:

Pre-contractual Measures

When you contact us regarding a potential project, service, quotation, proposal, or collaboration, processing your information may be necessary in order to take steps at your request before entering into a contract.

Legitimate Interests

We may process personal information where it is reasonably necessary for our legitimate business interests, including responding to enquiries, communicating with prospective or existing clients, protecting our website, and operating our business.

We only rely on legitimate interests where those interests do not override your fundamental rights and freedoms.

Legal Obligations

In some circumstances, we may be required to retain or process information in order to comply with legal, regulatory, tax, accounting, or other applicable obligations.

OSNOVA does not maintain a separate website database containing contact-form submissions.

When you submit the contact form, the information you provide is transmitted through our website and email delivery infrastructure so that OSNOVA can receive and respond to your enquiry.

This means that your information may temporarily be processed or retained by third-party service providers involved in email delivery.

Your enquiry may also remain within our business email inbox and related correspondence for as long as reasonably necessary to:

• Respond to your enquiry
• Continue business discussions
• Maintain relevant business correspondence
• Fulfil contractual or pre-contractual obligations
• Comply with applicable legal requirements
• Establish, exercise, or defend legal claims

Information that is no longer reasonably necessary will be deleted in accordance with our normal business practices and any applicable legal requirements.

OSNOVA uses Resend, an email delivery service operated by Plus Five Five, Inc., to process and deliver messages submitted through the website.

When you submit the contact form, information may be processed by Resend in order to deliver your message to OSNOVA and, where applicable, send you an automatic confirmation email.

Information processed through Resend may include:

• Your name, where provided
• Your email address
• Sender and recipient email addresses
• The content of your message
• Email subject information
• Email delivery status
• Message identifiers
• Technical and delivery metadata
• Logs necessary for email delivery, security, and troubleshooting

OSNOVA does not provide this information to Resend for independent advertising or marketing purposes.

Resend processes this information as a service provider supporting our email delivery infrastructure.

Resend may retain email-related information and delivery logs for a limited period according to its applicable service plan, technical requirements, and retention practices.

For further information about how Resend processes personal data, users may consult Resend's own privacy policy and data-protection documentation.

After submitting the contact form, you may receive an automatic email confirming that your enquiry has been successfully received.

This email is transactional in nature and is sent solely in response to an action you have taken on our website.

Receiving such an email does not subscribe you to a marketing newsletter or promotional mailing list.

When you visit our website, certain technical information may automatically be processed by our website hosting and infrastructure providers.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Requested pages or resources
• Referring page
• Technical logs
• Security-related information

This information may be processed for purposes such as:

• Delivering the website
• Maintaining security
• Preventing abuse or malicious activity
• Identifying technical errors
• Maintaining website reliability and performance

Technical information is generally processed as part of the normal operation of internet infrastructure.

OSNOVA does not sell, rent, or trade personal information.

Personal information may be accessible to third-party service providers where necessary to operate our website or provide our services.

These may include:

• Website hosting providers
• Email delivery providers
• Email hosting providers
• Cloud infrastructure providers
• Technical service providers
• Professional advisers where reasonably necessary

Where appropriate, third-party providers process personal information on our behalf and only to the extent necessary to provide their services.

We may also disclose personal information where required by applicable law, regulation, legal process, court order, or valid request from a competent public authority.

Some of the technology providers used by OSNOVA may process personal information using infrastructure located outside Greece or outside the European Economic Area.

Where personal information is transferred to countries outside the European Economic Area, appropriate legal safeguards are used where required by applicable data-protection legislation.

These safeguards may include mechanisms such as Standard Contractual Clauses approved by the European Commission or other recognised legal transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The exact retention period may depend on:

• The nature of your enquiry
• Whether a business relationship develops
• Whether ongoing correspondence is necessary
• Contractual obligations
• Legal, tax, or accounting requirements
• Potential legal claims
• Technical retention periods used by our service providers

We aim to avoid keeping personal information longer than reasonably necessary.

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Alteration
• Destruction
• Misuse

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Depending on applicable data-protection law, including the GDPR, you may have rights regarding your personal information.

These may include:

• The right to access your personal data
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to request restriction of processing
• The right to object to certain types of processing
• The right to data portability, where applicable
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a competent data-protection authority

If you wish to exercise any applicable rights, you may contact us at:

osnova.core15@gmail.com

We may need to verify your identity before responding to certain requests.

Our website may use cookies or similar technologies that are necessary for the operation, security, and functionality of the website.

Where our website uses additional cookies, analytics services, or tracking technologies, further information will be provided in our separate Cookie Policy.

Where consent is legally required for non-essential cookies, those technologies will only be activated after the appropriate consent has been obtained.

Our website may contain links to websites, platforms, or services operated by third parties.

OSNOVA is not responsible for the privacy practices, security, content, or data-processing activities of third-party websites.

We recommend reviewing the privacy policies of any external services you choose to visit.

Our website and services are intended for businesses, professionals, and individuals interested in software engineering and technology services.

We do not knowingly collect personal information from children through our website.

If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete it where appropriate.

We may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Our services
• Our technology providers
• Our data-processing practices
• Applicable legal or regulatory requirements

When changes are made, the revised Privacy Policy will be published on this page and the Last updated date will be updated accordingly.

We encourage users to review this page periodically.

If you have any questions about this Privacy Policy, how OSNOVA processes personal information, or your data-protection rights, please contact:

OSNOVA
Email: osnova.core15@gmail.com